Shipping Policy

US Deliveries

Free when you spend over $1000 in a single order, otherwise it’s typically $30 per order. Delivery should be expected between 2-3 working days unless stated on product page.

Worldwide Deliveries

Approximately 4-10 working days, depending on country. Delivery cost is displayed when you view your basket before checkout. Please contact us if your country isn’t listed for delivery at checkout.

Delivery Of Bikes

Due to current circumstances, our current delivery timescales for bike orders are 10-14 days. Once you have placed an order we will be in touch to confirm your delivery date.

We ship all of our bikes Free Of Charge within the US (excl. Jersey and the Channel Islands at this time) and all of our bikes come pre-assembled, with just a few tweaks required.

All of our bikes undergo a safety check before being re-boxed for shipping, which can take a little longer to complete during busy periods. So whilst we aim to ship all of our bikes within two working days of the order, please allow for additional time for this process.

Signature Required

All our consignments irrespective of the carrier require a signature upon delivery. Deliveries are typically made between 08:00 and 18:00, so please bare this in mind when choosing a delivery address.

Wrong Goods/Arrived Damaged

There’s no point in pretending that mistakes never happen, although it is very unlikely. If something does go wrong we want you to know that John All Cycles Bike Zone will get it sorted quickly.

If you aren’t happy with your purchase for any reason, please contact us on +1 (518) 650‑1255

Package Recycling

Where possible we do try to reuse packaging from our own suppliers in order to send purchased items to our customers. We ask if the packaging is still in good condition after you’ve received your goods, then please try to use it again or recycle it yourself.

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